Frequently Asked Questions

Everything you need to know about your Palm Pals experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3 to 7 business days within the continental US. International shipping times vary by location but usually arrive within 10 to 15 business days.

How do I return an item that doesn't fit?

We want you to love your fit! You can return any unworn, unwashed items with original tags attached within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my Palm Pals apparel?

To maintain the quality of your garments, we recommend machine washing on a cold, gentle cycle with similar colors and hanging to dry. Specific care instructions can be found on the inner label of each piece.

Can I change or cancel my order after it's been placed?

Since we process orders quickly to ensure fast delivery, changes can only be made within 1 hour of purchase. Please contact our support team immediately via live chat or email for assistance.

Are your materials sustainably sourced?

Yes, Palm Pals is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with factories that pass rigorous fair-labor audits.